We guarantee the quality of our workmanship for 30 days after you pick up your bicycle

At City Bikes, service is central to our mission, with over 10,000 repairs a year and the area's largest team of the best mechanics. Our stock of parts is also the deepest and widest in DC, so we can quickly turn around your repairs. When you drop off your bike with us, we expertly diagnose the labor and parts needed and send you a no obligation* estimate via text or email for your approval. We strive to get you an estimate by the end of the same day, but it can take up to 72 hours. For the best value, we recommend a comprehensive tune-up package. Your tech may recommend an a la carte bike repair for a minor fix or a more specific and in depth repair if warranted. 

Need an Adjustment? Just text or stop by - we're here to help.

Our team takes take great pride and stand behind the quality of our workmanship. Any new components that are installed during your repair are also covered by the manufacturer's warranty. As we work on your bicycle, we sometimes find parts needing replacement that were not apparent during our check-in - if it will increase the cost more than 10% we will text you for approval. 

*The diagnosis is usually free, with some exceptions (pre-approved by you) where there is a fee for certain electric bike issues or to hunt down difficult to obtain parts. See all terms and conditions here. 

                                 * Covid related supply chain constraints may a require parts sourcing fee                                             

During this crisis, the entire industry is struggling to keep up with demand. Just finding non-stock parts can often take longer than the repair itself. In some cases our 1rst choice may be not be available for 6+ months, or involve 2nd or 3rd choices, or a work around that may involve replacing other parts to ensure compatibility. Your tech will reach out via text to get approval for the $30 fee before we go hunting.  A sanitizing fee of $6 for disinfecting all bikes coming in and out is required.  See all terms and conditions here. 

* Electric bikes usually require additional services from our specialty e-bike technicians, excessively dirty bike subject to $45 cleaning fee.

Our service packages are designed for normal wear on conventional derailleur geared bikes. E-bikes may require deeper investigation of the motor, battery, electronics, firmware or internally geared drivetrain to complete the work. With enough time (labor) we will most likely be able repair almost any bike. Sometimes we can exhaust all possible avenues and despite our best efforts, we may still not be able to fix it, either because parts are not available or it is damaged beyond repair. For e-bikes there may be a $99 charge to pay prior to beginning diagnosis, which can be used towards the final workorder charges during the repair of your e-bike. If you are still under warranty for a bike purchased at our shop, this fee is waived. Your service advisor will inform you of any foreseeable risks and itemize deposit requirements for your approval via text after you drop your bike off.  See all terms and conditions here. 

Home Bike Repair 

We recommend having a few products at home to help you keep your bike in excellent working condition between your annual tune-ups. We have an excellent selection of essential tools, lubricants and cleaning products, and quality work stands. Shop online and pickup your items for free on your next shop visit.